Refund Policy – Vapsolovape

At Vapsolovape, customer satisfaction is our priority. We aim to provide high-quality products and exceptional service. If you are not satisfied with your purchase, we offer a clear and easy refund policy. Please read our refund policy below to understand your rights and the process for returning products.

1. Eligibility for Refunds

We accept returns and offer refunds under the following conditions:

  • Products must be returned within 30 days from the date of purchase.
  • Products must be unused, unopened, and in their original packaging.
  • To be eligible for a refund, you must provide a valid receipt or proof of purchase.
  • Any items marked as non-returnable or final sale are not eligible for a refund.

2. Refund Process

To initiate a return or refund, please follow these steps:

  1. Contact Us at [email protected] or via WhatsApp at +8619068613079 to notify us of your return request.
  2. Provide your order number and reason for return.
  3. We will guide you on how to return the product to our warehouse or an authorized return location.
  4. Once we receive the returned product, we will process your refund within 7 business days.

Refunds will be issued to the original payment method used at the time of purchase. Please note, the original shipping fees are non-refundable.

3. Defective or Damaged Products

If you receive a defective or damaged product, please notify us within 7 days of receiving the item. We will offer a replacement or a full refund, depending on the condition of the item. You may be asked to provide photos or a video showing the issue with the product.

4. Shipping Costs for Returns

  • If the return is due to a defective or damaged product, Vapsolovape will cover the return shipping costs.
  • For all other returns, the customer is responsible for the shipping costs associated with returning the product to us.

5. How to Contact Us

For any questions regarding our refund policy or if you need assistance with the return process, please don’t hesitate to reach out:

We are committed to providing you with the best customer experience and support!